Configure your enterprise notifications

Home > Configure Enterprise Settings > Configure your enterprise notifications

SigningHub allows you to enable/ disable On-Screen, Email and Push notifications for your enterprise. These notifications are specifically associated with their account and workflow related activities, and are used to intimate them and their recipients when any immediate attention is required. The configured settings from here will be applicable to all the enterprise users' accounts within your enterprise.

The "On Screen" notifications are those that usually appear under user's system notifications for account related events.
The "Email" notifications are those that are sent through emails to enterprise users and their recipients for any workflow related actions.
While the "Push" notifications are sent on those users' mobile devices (as a pop-up message) on which SigningHub Mobile app (i.e. Android or iOS) has been installed. Users don't necessarily have to be in the SigningHub Mobile app or using their devices to receive them.

Configure your enterprise notifications

Login with your enterprise admin credentials.
Click your profile drop down menu (available at the top right corner).
Click the "Enterprise Settings" option.
Click the "Notifications" option from the left menu.

Under the "Notifications" tab, tick the relevant check boxes (i.e. On Screen, Email, and/ or Push) as required to configure the notification(s) accordingly for your enterprise users. You can also tick all the check boxes against an event.
Click the "Save" button.

Notifications
Events	Description
Notify document owner when
Account
Forgot password	Tick the relevant checkbox (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they click the "Forgot password" link.
Password changed	Tick the relevant checkbox (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they change their account password.
Login failed	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when their login attempt is failed in SigningHub.
Account upgraded	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when your enterprise account's service plan is upgraded.
Account downgraded	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when your enterprise account's service plan is downgraded.
Service Plan
Service Plan Reset	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when your enterprise account's service plan is reset.
Templates Limit Reached	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when they have consumed the total number of templates allowed in your enterprise account's service plan.
Workflow Limit Reached	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when they have consumed the total number of workflows allowed in your enterprise account's service plan.
User Limit Reached	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when you have registered the total number of users in your enterprise that were allowed in your enterprise service plan.
Service Plan Changed	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when your enterprise account's service plan is changed.
Payments
Online Payment Received	Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when the online payment against your enterprise account is successful.
Documents
When my documents are processed by others	Tick the relevant checkbox (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the document owners, when their shared document is reviewed, updated, or signed by a recipient.
When my documents are completed	Tick the relevant checkbox (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the document owners, when their document workflow is complete.
With a daily summary email for my pending documents	Tick the relevant checkbox (i.e. Email) to send a summary email to the document recipients from SigningHub, for all their pending documents on each day end, instead of sending individual email notifications for each document that is shared with them. The summary email contains the total count of their pending documents along with the "Sign Now" button that will take them to the Bulk sign screen.
When there are subsequent changes in documents that I received	Tick the relevant checkbox (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the document recipients, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which they have processed earlier. However in case of a new comment, SigningHub does not send a push notification.
When I process documents	Tick the relevant checkbox (i.e. Email) to send the email notification(s) to the document recipients, when they sign, update, or review a workflow document.
Notify recipients when
Documents
When I recall my documents	Tick the relevant checkbox (i.e. On Screen and/or Email) to send the notification(s) accordingly to all those document recipients who haven't collaborated in the workflow, when a document owner recalls their document.
When I share documents	Tick the relevant checkbox (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to all the document recipients (on their turn), when a document owner shares a document with them.

1. The enterprise users within your enterprise can overrule these enterprise notifications configurations through their personal notifications settings.
2. The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.