SigningHub allows you to enable/ disable the On-Screen, Email/SMS and Push notifications. These notifications are specifically associated with your account and workflow related activities, and are used to intimate you and your recipients when any immediate attention is required.

  • The "On Screen" notifications are those that usually appear in your system notifications for account related events.
  • The "Email/SMS" notifications are those that are sent through emails to you and your recipients for any workflow related actions.
  • While the "Push" notifications are sent directly on your mobile device as a pop-up message, if you have installed SigningHub Mobile app (i.e. Android or iOS) on it. You don't necessarily have to be in the SigningHub Mobile app or using your devices to receive them.


Configure your notifications 

  1. Click your profile drop down menu (available at the top right corner).
  2. Click the "My Settings" option. 
  3. Click the "Notifications" option from the left menu.



  1. Under the "Notifications" tab, tick the relevant check boxes (i.e. On Screen, Email, and/ or Push) as required to send and receive the notification(s) accordingly. You can also tick all the check boxes against an event.
    See the below table for the check boxes description. 
  2. Click the "Save" button.


Notifications

Events

Description

Notify me when

Account

Forgot password

Tick the relevant checkbox (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you click the "Forgot password" link.

Password changed

Tick the relevant checkbox (i.e. On Screen and/or Email) to receive the notification(s) accordingly, when you have changed your account password.

Login failed

Tick the relevant checkbox (i.e. On Screen) to receive the notification(s) accordingly, when your login attempt is failed in SigningHub.

Account downgraded

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notification(s) accordingly, when you have downgraded your account's service plan. 

Service Plan

Service Plan Reset 

Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your Account Owner, when your account's service plan is reset.

Workflow Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notification(s) accordingly for Account Owner, when 80% of the Constraint Limit of workflows is reached as per service plan.

Templates Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notification(s) accordingly for Account Owner, when 80% of the Constraint Limit of templates is reached as per service plan.

Signature Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Account Owner, when 80% of the Constraint Limit of signatures is reached as per service plan.

Service Plan Changed

Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your Account Owner, when your account's service plan is changed.

Payments

Online Payment Received 

Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to you, when the online payment against your account is successful.

Documents

When my documents are processed by others

Tick the relevant checkbox (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, when your shared document is reviewed, updated, or signed by a recipient.

When my documents are completed

Tick the relevant checkbox (i.e. On Screen, Email, and/or Push) to receive the notification(s) accordingly, when your document workflow is complete.

With a daily summary email for my pending documents

Tick the relevant checkbox (i.e. Email) to receive a summary email from SigningHub for all your pending documents on each day end, instead of receiving individual email notifications for each document that is shared with you.

The summary email contains the total count of your pending documents along with the "Sign Now" button that will take you to the Bulk sign screen.

When there are subsequent changes in documents that I received

Tick the relevant checkbox (i.e. On Screen, Email/SMS, and/or Push) to receive the notification(s) accordingly, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which you have processed earlier.
However in case of a new comment, SigningHub does not send a push notification. 

When I process documents

Tick the relevant checkbox (i.e. Email) to receive the email notification(s), when you sign, update, or review a workflow document.

Notify recipients when

When I recall my documents 

Tick the relevant checkbox (i.e. On Screen and/or Email/SMS) to send the notification(s) when you recall your document, either: 

    • to pending recipients (all those document recipient(s) who haven't yet processed the document) or, 
    • to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)
  1. By default, On screen and Email/SMS notifications are sent to pending recipients only.

When I share documents

Tick the relevant checkbox (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly, to all the document recipients (on their turn), when you share a document with them.


  1. In case you are logged in as an enterprise user, these notifications configurations will overrule your enterprise notification configurations.
  2. The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.
  3. In case constraints are set to unlimited in Service Plan for Templates, Workflows, and Signatures then Limit Reached Notifications will be hidden for the account owner.
  4. Notifications related to Limit Reached, Payments, Account Downgraded will be displayed for Individual account only.
  5. The SMS notifications will only be sent, if the "Enable SMS notifications" option is enabled in your service plan.


See Also