SigningHub allows you to enable/ disable On-Screen, Email/SMS and Push notifications for your enterprise. These notifications are specifically associated with their accounts and workflow related activities, and are used to intimate them and their recipients when any immediate attention is required. The configured settings from here will be applicable to all the enterprise users' accounts within your enterprise.

  • The "On Screen" notifications are those that usually appear under user's system notifications for account related events. 
  • The "Email/SMS" notifications are those that are sent through emails to enterprise users and their recipients for any workflow related actions. 
  • While the "Push" notifications are sent on those users' mobile devices (as a pop-up message) on which SigningHub Mobile app (i.e. Android or iOS) has been installed. Users don't necessarily have to be in the SigningHub Mobile app or using their devices to receive them. 

Configure your enterprise notifications

  1. Login with your enterprise admin credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Enterprise Settings" option.
  4. Click the "Notifications" option from the left menu.



  1. Under the "Notifications" tab, tick the relevant check boxes (i.e. On Screen, Email/SMS, and/ or Push) as required to configure the notification(s) accordingly for your enterprise users. You can also tick all the check boxes against an event. 
  2. Click the "Save" button.


Notifications

Events

Description

Notify enterprise owner when

Account

Account downgraded

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen email notification(s) accordingly, when you have downgraded your account's service plan.

Service Plan

Service Plan Reset

Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your enterprise account's service plan is reset.

Templates Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notification(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of templates is reached as per service plan.

Workflow Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of workflows is reached as per service plan.

Signature Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of signatures is reached as per service plan.

Simple Electronic Signature Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of simple electronic signatures is reached as per service plan.
  1. "Simple Electronic Signature LImit Reached" option will only be displayed, if the "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license.
  2. Signatures specify digital signatures (PKI signatures) performed using all level of assurance except Simple Electronic Signature (eSignature) if "SIMPLE_ELECTRONIC_SIGNATURES" module enabled in the license.If "SIMPLE_ELECTRONIC_SIGNATURES" module disabled in the license than system will work as of today and specify signatures (PKI or Non-PKI) performed using any level of assurance.

User Limit Reached

Tick the relevant checkboxes (i.e. On Screen and Email) to receive the on screen and email notifications(s) accordingly for Enterprise Owner, when 80% of the Constraint Limit of number of users is reached as per service plan.

Service Plan Changed

Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your Enterprise Owner, when your account's service plan is changed.

Payments 

Online Payment Received 

Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when the online payment against your enterprise account is successful.

Notify enterprise user when

Forgot password

Tick the relevant checkbox (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they click the "Forgot password" link.

Password changed

Tick the relevant checkbox (i.e. On Screen and/or Email) to send the notification(s) accordingly to your enterprise users, when they change their account password.

Login failed

Tick the relevant checkbox (i.e. On Screen) to send the notification(s) accordingly to your enterprise users, when their login attempt is failed in SigningHub.

Notify document owner

When my documents are processed by others

Tick the relevant checkbox (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the Document Owner, when their shared document is reviewed, updated, or signed by a recipient.

When my documents are completed

Tick the relevant checkbox (i.e. On Screen, Email, and/or Push) to send the notification(s) accordingly to the Document Owner, when their document workflow is complete.

With a daily summary email for my pending documents

Tick the relevant checkbox (i.e. Email) to send a summary email to the document recipients from SigningHub, for all their pending documents on each day end, instead of sending individual email notifications for each document that is shared with them. 

The summary email contains the total count of their pending documents along with the "Sign Now" button that will take them to the Bulk sign screen.

When there are subsequent changes in documents that I received

Tick the relevant checkbox (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to the document recipients, for every change (i.e. signed by other, annotated by other, reviewed by other, updated by other, commented by other, added approval or decline reasons by other, etc.) on the document, which they have processed earlier.
However, in case of a new comment, SigningHub does not send a push notification. 

When I process documents

Tick the relevant checkbox (i.e. Email) to send the email notification(s) to the document recipients, when they sign, update, or review a workflow document.

Notify recipients when

When I recall my documents 

Tick the relevant checkbox (i.e. On Screen and/or Email/SMS) to send the notification(s) when you recall your document, either: 

    • to pending recipients (all those document recipient(s) who haven't yet processed the document) or, 
    • to all recipients (all those document recipient(s) who received the document, irrespective of whether they have processed it or not)
  1. By default, On screen and Email/SMS notifications are sent to pending recipients only. 

When I share documents

Tick the relevant checkbox (i.e. On Screen, Email/SMS, and/or Push) to send the notification(s) accordingly to all the document recipients (on their turn), when a Document Owner shares a document with them.


  1. The enterprise users within your enterprise can overrule these enterprise notifications configurations through their personal notifications settings.
  2. The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.
  3. In case constraints are set to unlimited in Service Plan for Templates, Workflows, Users and Signatures then Limit Reached Notifications will be hidden for the account owner.
  4. The SMS notifications will only be sent, if the "Enable SMS notifications" option is enabled in your service plan.



See Also