Opening a pending document is subject to the document access security, as configured for you by the respective Document Owner. 

When you try to open a pending document to process:

  • Either by clicking the "Sign" button, or 
  • By following the document link from your notification email, you could face any/ all/ none of the following viewing restrictions:


Document access via password: In case a document is password protected, SigningHub will prompt for the password before opening it. Contact the respective document owner if you don't know the password.



Document access via OTP: In case a document is OTP protected, SigningHub will prompt for the 4, 6, or 9 digit OTP before opening it. The OTP will be sent on your mobile phone or Email based on your service plan. if your mobile number is incorrect on the OTP dialog, contact the respective document owner to change your mobile number. 



Once OTP is received, enter it in the text field. In case OTP is not received, you may select the option to resend it. You can also choose another method for OTP by selecting 'Switch Method'.




Document access duration: In case a document is access duration protected, SigningHub will allow you to open it, in that particular time period only. The document will be inaccessible to you before and after the configured time period. Contact the respective document owner if you receive an error message regarding the document access period.
  1. ​​In case a pending document has not been protected by any access security, you can open it without any restriction.
  2. The OTP length is based on your subscribed service plan. SigningHub currently supports 4, 6, and 9 digits OTP.
  3. The OTP retry and expiry times are based on your subscribed service plan.
  4. OTP is based on your subscribed service plan. SigningHub currently supports sending OTP via Email and SMS.
  5. Gatekeeper follows the access security permissions that have been configured for intended recipient and can view document in the read-only mode.


See Also