Alerts

The service can be configured to generate email, SMS and/or SNMP alerts when the following events occur:

Failed to send OTP
Internal error occurred (Reason: database not available etc)
Unable to use log signing key at auto-archiving time
When archiving is performed

For more details on configuring Email/SMS/SNMP gateways navigate to Global Settings. System operators who will receive these alerts can be configured here as well.

The configuration items are as follows:

Items	Description
Failed to Send OTP	When this alert is enabled, an alert is sent whenever system is unable to send OTP to user's registered email address.
Internal error occurred	When enabled, an alert is sent whenever an internal error has occurred during the request processing (e.g. database was not accessible).
Unable to use log signing Key at auto-archiving time	When enabled, an alert is sent whenever system is unable to use the Log Signing Key at auto-archiving time. Note: The Log Signing Key is configured in Global Settings > System Certificates module.
When archiving is performed	When enabled, service will send an alert whenever auto-archiving is performed.
Select User	This drop-down enables the user to select who will receive the alerts. Once the user is selected, its details, including user ID, name, email address, role, and status, will be displayed in a tabular format.

Click Save button for the changes to take effect.