A certificate re-issue is a process in which the a user generates a new private key and CSR for an existing certificate. A user may need to proceed with certificate issuance if he loses or deletes his private key. 

If they want to make a change in any of the certificate's information, or if they want to change the certificate's encryption level. Once re-issuance process is complete, a new digital certificate is produced. 


This section lists all the reissue certificate requests pertaining to the Virtual ID user. 

A user will be required to agree to a Subscriber Agreement while certificate reissuance. 


To reissue a certificate from the web portal:


  1. Navigate to the "Virtual ID" and click "Issued Certificates". 
  2. Click the button against the revoked certificate that you want to reissue and click on "More Actions". 



  1. Certificate action screen will be displayed. Select "Reissue Certificate" from the drop down, click the confirmation and then click "View Request". 



  1. You will be navigated to the Certificate Reissue screen. You can add an optional message, and then click "Reissue".



This certificate request will appear in the Reissue Requests listing under the Virtual ID section. 


Second Factor Authentication 


If second factor authentication is enabled on reissue requests, the configured authentication mechanism will function accordingly. When a user clicks on the Reissue button, the authentication window will appear, and once it accepts the selected method, it will generate a certificate. 


The authentication mechanism can be one of the following:


  • SMS OTP Authentication 
  • Email OTP Authentication 
  • Email & SMS Authentication
  • SAML Authentication 
  • Active Directory Authentication 
  • Azure Active Directory Authentication
  • OIDC Authentication