Though we will not be pleased to let you go, but sometimes we have to say goodbye. 
The "Cancel Payment Agreement" option is only available for the Pay Regularly plans. You may cancel your payment agreement with SigningHub anytime, even after buying a service plan. In this way, SigningHub will immediately terminate all your next scheduled payments, however you can still enjoy SigningHub services till the Next Payment Date is not reached. The cancel payment option is only available to the users who have "Enterprise Billing" option enabled against their user role.

Cancel your payment agreement

  1. Login with your enterprise admin or individual account (in case you are an individual user) credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Billing" option. This will open the "Billing" tab and display the history of payments made by you, as shown in the below image.



  1. Click the "Cancel Payment Agreement" button.



  1. A dialog will appear to specify reason of cancellation. Specify the reason and click the "Proceed" button. The payment agreement will be cancelled and your billing status will become "Inactive" as shown below.
  1. ​The "Cancel Payment Agreement" option is only available to the users who have "Enterprise Billing" option enabled against their user role.
  2. Next Payment Date refers to the date on which SigningHub initiates next scheduled payment request for your account.


See Also