When an In-Progress workflow has reached a stalemate in your enterprise because the next configured recipient is unresponsive, SigningHub gives you authority to either:

  • Change that recipient and/ or 
  • Send them a reminder 

Because of the super admin control, it does not matter whether the "Allow changing of recipients" permissions  on the document are allowed or not.


In case you select the "Change Recipient" option, all the special privileges configured for the previous recipient (by their document owner) will be transferred to the new recipient, along with the predefined workflow role (i.e. signer, reviewer, editor, or meeting host).




Change recipient of an enterprise document

  1. Login with your enterprise admin credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Enterprise Settings" option. 
  4. Click the "Documents" option from the left menu.
    All the document packages within your enterprise will be listed in their respective statuses.
  5. Search/ move to the 'In-Progress document package' whose recipient you want to change. Click  adjacent to it and select the "Change Recipient" option



  1. A dialog will appear, showing the list of configured recipients in an editable mode.



  1. Click  under the "Recipients" section. A dialog will appear to enter new recipient details.




  1. Specify the name(s) or National ID(s) of other recipient(s) that are added in your SigningHub contacts list as required, and the email will automatically be updated in the adjacent fields.
  2. Click the "Done" button.


Send a reminder to the next recipient in a workflow
Similarly, you can also manually remind the next recipient to process the document. For this:

  1. Login with your enterprise admin credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Enterprise Settings" option. 
  4. Click the "Documents" option from the left menu.
    All the document packages within your enterprise will be listed in their respective statuses.
  5. Search/ move to the 'In-Progress document package' whose recipient is required to send a reminder. Click  adjacent to it and select the "Change Recipient" option.



  1. A dialog will appear, showing the list of configured recipients in an editable mode. Click  being displayed adjacent to the next configured (first) recipient. A reminder email will be sent to the recipient and the confirmation message is displayed.
  1. You can only change the recipients but not their roles in the workflow. This implies that a signer can be changed with another signer, a  reviewer can be changed with another reviewer, and so on. 
  2. The pre-configured special privileges (i.e. printing, downloading, adding text, accessing securities like password, OTP, time duration, etc.) as set by the document owner cannot be changed. These settings will be transferred to the new recipient as it is. 
  3. In order to change a recipient of your enterprise document or to send a reminder, ​you must have the "Edit" rights on the "Enterprise Documents" settings, see details.




See Also