You can log into your SigningHub account through:


Select the authentication option you wish to use.

 
  1. The "Remember Me" functionality will only retain the email address used to login via SigningHub ID. It shall not retain any email addresses used to login via any other third-party authentication methods.
  2. As a part of GDPR compliance, the "Service Agreement" dialog will appear after successful user authentication. This dialog contains the links of "Terms of Service" and "Privacy Policy" pages. SigningHub will ensure that you agree to them before letting you use your account.
  3. "Service Agreement" dialog will not appear after successful user authentication, if no Service Agreement is marked active.
  4. Following is the list of authentications that are SigningHub supports in its mobile web/native apps version, in addition to SigningHub desktop web. Rest of the authentications are supported in SigningHub desktop web only.
    • Password-based authentication (i.e. SigningHub)
    • One Time Password as secondary authentication 
    • Time based One Time Password as two-factor authentication 
    • Microsoft Active Directory
    • Microsoft Office 365
    • Microsoft Azure Active Directory
    • OAuth2
    • OpenID Connect (OIDC)
  1. In case your login session reaches the limit set by Admin for "Concurrent Sessions Limit>Global Configurations"  then a dialog box will appear with message "Your account's login limit has been reached". User also have the option to "Logout and Continue", this will log out a user from all the previous session and allow login into a new session.
  2. The availability of Time based One Time Password, and One Time Password as a two factor authentication method is subject to your subscribed service plan. In case you lose access to your mobile device and recovery codes, or have used all of the recovery codes, you can ask your enterprise admin to reset the two factor authentication (2FA) against your account.
  3. Once the enterprise administrator enforces Time based One Time Password as a secondary authentication method on to a role, and a user under that role does not have two factor authentication (2FA) configured at the time of login, they will be sent an email to set up and to provide a Time based One Time Password. If the user has already configured two factor authentication (2FA) they will be prompted to provide the Time based One Time Password from the authenticator app configured on their mobile device.
  4. To configure the two factor authentication (2FA) the user will need to install an authenticator app (Google Authenticator, Microsoft Authenticator, etc.) on their mobile device. The email sent to the user to configure two factor authentication (2FA) will contain:
    • QR Code
    • Manual Key
    • Recovery Codes

To set up, the user can either scan the "QR Code" or manually input the "Manual Key" in the Authenticator app. Once the registration is successful, the user can provide the automatically generated Time based One Time Password from the Authenticator app to SigningHub in order to proceed. The list of recovery codes included in the configuration email can be used in place of a Time based One Time Password, once each recovery code, to regain access to your SigningHub account, in case you lose access to your mobile device. It is advised to save the recovery codes in a safe place. The user can however, regenerate a new list of the recovery codes from the Manage Two Factor Authentication (2FA) option. In case enterprise user loses access to your mobile device and recovery codes, or have used all of the recovery codes, you can ask your enterprise admin to reset the two factor authentication (2FA) against your account.


See Also