SigningHub also allows you to use OTP via SMS as secondary authentication method in conjunction with any of the pre-configured authentication method above. This will make you feel more secure by going through two-factor authentication at the login time.

The availability of OTP security feature as two-factor authentication is subject to your subscribed service plan and login authentication settings. If you are willing to use this provision, please contact your Enterprise Admin to enable it in your Role under "Authentication".

Use OTP as two-factor authentication

  1. Go to the SigningHub login screen.
  2. Click the "More Login Options" link available at the bottom of login screen. 
    A dialog will appear listing all the supported authentication methods. 
  3. Click your pre-configured authentication method, i.e. SigningHub ID, Salesforce, etc.
  4. Login with your respective credentials.
    If the provided credentials are correct:
    1. An OTP will be sent on your mobile device or email address.
    2. A dialog will appear on the login screen to enter the received OTP
    3. Once OTP is received enter it in the text field. In case OTP is not received, you may select the option to resend it. You can also choose another method for OTP by selecting 'Switch Method'
  5. Enter the received OTP and click the "Login" button.
  1. ​In order to successfully login, you must provide your account credentials and the received OTP correctly.
  2. The use of OTP as two-factor authentication is subject to your subscribed service plan and role settings. SigningHub currently supports 4, 6, and 9 digits OTP.
  3. As a part of GDPR compliance, the "Service Agreement" dialog will appear after successful user authentication. This dialog contains the links of "Terms of Service" and "Privacy Policy" pages. SigningHub will ensure that you agree to them before letting you use your account.
  4. "Service Agreement" dialog will not appear after successful user authentication, if no Service Agreement is marked as active.
  5. The OTP method will be as per the configured OTP method in the document owner's service plan.
    • "(Email)", in case only "Email OTP" is configured in the service plan
    • "(SMS)", in case only "SMS OTP" is configured in the service plan
    • "(SMS and Email)", in case both "Email OTP" and "SMS OTP" are configured in the service plan
  1. The OTP retry and expiry times are based on your subscribed service plan.
  2. Users cannot login to SigningHub if their account is disabled, marked as dormant, or temporarily locked due to multiple invalid login attempts.



See Also