Two factor authentication (2FA) strengthens access security by requiring two methods to verify your identity. SigningHub allows you to configure a Time based One Time Password (TOTP) under two factor authentication (2FA). A Time based One Time Password (TOTP) is a temporary passcode generated by an algorithm that uses the current time of day as one of its authentication factors. Time based One Time Passwords provide additional security as even if a user's traditional password is stolen or compromised, an attacker cannot gain access without the TOTP, which expires quickly.


SigningHub allows the Enterprise Admin the option to reset the two factor authentication (2FA) configured against an enterprise user. The "Reset 2FA" option will only appear if the "Enable Time based One Time Password (TOTP)" option is enabled in the user's service plan, and the user has configured  two factor authentication (2FA).

Reset 2FA of your enterprise user

  1. Login with your enterprise admin credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Enterprise Settings" option. 
  4. Click the "Users" option from the left menu. Your existing enterprise users will be listed.



  5. Click  adjacent to the enterprise user whose password is required to change and select the "Reset 2FA" option.



  6. Click on the "Yes" button from the "Confirm Two Factor Authentication (2FA) Reset" dialog, as shown below, and the two factor authentication (2FA) configured against the user will be reset. 



  7. Now the enterprise user can access their account without being prompted to provide a Time based One Time Password (TOTP). 


See Also