To mark an account as Dormant:

  1. Click the "Accounts" option from the left menu.
    The "Accounts" screen will appear.
  2. Search the account, you wish to make dormant.
  3.  Now click  adjacent to it, and then select the "Mark As Dormant" option.
    A confirmation dialog will appear, click Yes to mark the selected account as dormant.



                

    4. On marking a user dormant, their data (user count in the license, service plan's consumed stats, certificates and billings) will be removed.

    5. Dormant accounts cannot perform any action or Login into SigningHub.

    6. Dormant accounts will be shown to the SigningHub Admin only. These can be deleted or archived from system by the SigningHub Admin.
  1. You cannot mark an enterprise owner/parent account as dormant unless all its child nodes are deleted or dormant.​
  2. "Mark As Dormant" action cannot be reverted.
  3. Administrator should have 'edit' rights to mark a user account as dormant.


See Also