Alerts

This subsection discusses the settings related to global alerts of your on-premises deployment.

Configure the "Alerts" parameters in SigningHub Global Settings

Click the "Configurations" option from the left menu.
Click the "Global Settings" option.
Global Settings will appear, select the "Alerts" option from the top right drop down.
Configure these settings as required and click the "Save" button from the screen bottom.
See the below table for fields description.

Global Settings - Alerts
Fields	Description
Support Email Address	Specify the email address for your SigningHub end users, on which they can send their support queries, i.e. support@mysigninghub.com.
Email System Errors To	Specify the email address on which your SigningHub application can send internal system errors, i.e. errors@mysigninghub.com.
Error Notification Display Time (sec)	Specify the time in seconds after which the system notifications should fadeout in SigningHub. The specified time from here will be displayed under the default settings of an Enterprise account, from where this time can be overruled.
Notify Users about Certificates	Tick this check box to notify the users about their certificates life cycles. These notifications can be on-screen and/ or email (as configured in the User/ Enterprise settings) and will be sent on the following events: Renew Certificate, when a user's signing certificate is expired at the Signing Server end (i.e. ADSS Server), SigningHub will auto renew it and notify the user accordingly. Generate Certificate, when a user signs a document for the first time, SigningHub auto generates the user's signing certificate and notify the user accordingly. Revoke Certificate, when a user's signing certificate is revoked, SigningHub will notify the user accordingly. A user's certificate can be revoked though the following ways: When they attempt to change their password without providing their correct old password When they change their password When they execute the "Forgot password" scenario When an admin revokes the user's certificate from Accounts> Details> Signing Certificates> Revoke When an admin changes the service plan of the user and the new service plan has got different certification profile than the previous one. If you dont want to notify the users about their certificates life cycles, keep this checkbox unticked.