Recall a document

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Recall a document

SigningHub allows you to recall your In-Progress and Pending document(s), provided it is allowed in your role. This is useful in the cases where you have accidentally initiated a premature workflow or document sign off is no more required for any reason. You can recall an in-progress or pending1 document at any stage of a workflow, i.e. start, middle, just before completing, etc. The document recalling feature is available to the document owners only.

Recall an in progress document

Click the "Documents" option, available at the top of the SigningHub screen.
From your documents list, locate and select the in progress document to recall. You can even select multiple documents.

Click the three dots menu and select the "Recall" option.
A confirmation dialog will appear, click the "Yes" option.

The selected document(s) will be recalled.
Their workflow(s) will be terminated and the document(s) will be reverted back to the "Draft" status.
SigningHub will increment the available workflow quota of document owner's account by one.
An intimation email will be sent from the document owner to the immediate next configured recipient (in case of a sequential workflow) or to all the configured recipients (in case of a parallel or individual workflow), regarding the termination of workflow.

1. Only those "Pending" documents will have the "Recall" option, in which the document owner is also a part of their workflow.
2. A document owner can recall up to 50 documents together in one go.
3. If you could not find the "Recall" option under the menu, this implies it is not allowed in your role to recall a document.