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Import contacts via CSV file

SigningHub allows you to import contacts in bulk using a CSV file. The file must have the valid email addresses of each contact. SigningHub supports three different types of email headers: Primary Email, E-mail Address, and Email Address, to read the email address from the CSV file. This is a smart way for an enterprise admin to add multiple enterprise contacts into SigningHub through a single click.

Import enterprise contacts through a CSV file 

  1. Login with your enterprise admin credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Enterprise Settings" option. 
  4. Click the "Contacts" option from the left menu.



  1. Click  from the grid header. 



  1. A dialog will appear, click the "Import Contacts" tab.
  2. Click  to locate and select the required CSV from your system.



All the contacts (with valid email addresses) that do not previously exist in your SigningHub account, will be added from the CSV file.


How to get a CSV file?
There are multiple ways to get a CSV file. You can create a CSV file using any word processing, database, spreadsheet or text edit applications. When creating a CSV file, the first row must be the header row that shows the field names for the file. Each subsequent row can then represent a unique user email id along with the user's names (i.e. first name and last name). 
A CSV file should contain the following information:

  • "Email Address" to input user's email id. It is a mandatory column header. 
  • "Last Name" to input user's last name. It is an optional column header.
  • "First Name" to input user's first name. It is an optional column header.


You can also export your contacts (in a CSV file) directly from Outlook, Thunderbird, or any other email service provider. Since SigningHub is mainly concerned with the email column header of a CSV file, therefore three types of headers are supported, i.e. Primary Email, E-mail Address, and Email Address. 

  • You can edit any content inside a CSV file as required.
  • In case the contact names are specified in a CSV file (i.e. First Name and/ or Last Name), they will be populated accordingly in the name fields of a contact. 
  • In case a contact name is not specified in any name field, then the contact username (portion of email address before the "@" symbol) will be shown as contact name. 
  • The rest of the column headers inside a CSV file are not related to SigningHub, so they will be ignored when you import the file. 




​1. The CSV file being used to import contacts in bulk must have the valid email addresses of the contacts. SigningHub supports three different types of email headers for use in a CSV file, i.e. Primary Email, E-mail Address, and Email Address. You can export your contacts (to a CSV file) from Outlook, Thunderbird, or any other email service provider that supports these email headers.

2. To populate the contact's name field, SigningHub looks for the name fields within the CSV file, i.e. First Name and Last Name, and combines them. If the contact name is not specified, then the contact username (portion of email address before the "@" symbol) will be shown as contact name.



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