Configure your email content

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SigningHub enables you to even customise the content of email notifications that are associated with your workflow activities. These emails are used to intimate you (document owner) and the recipients about your workflow progress.

Customise your email notifications content

Click your profile drop down menu (available at the top right corner).
Click the "My Settings" option.
Click the "Notifications" option from the left menu.
Click the "Email Contents" tab.

Select an email type (i.e. Send a Copy, Document Completed, Document Declined, etc.) from the "Type" drop down to edit its content.
The default content (subject and body) of selected email type will be displayed in the respective fields.
Customize the text of email subject and email body as required. You can also use the source code option to add the HTML code for email design.
Click the "Save" button.
Click the "Reset to Default" button to discard your customisations and bring the content of all the emails back to their default.

Types of Personal Emails
There are certain document related emails that you can edit, i.e.:

Document Shared
Document Reviewed
Document Completed
Document Recalled
Document Reminder
Document Post Processing
Document Signed
Document Declined
Document Updated
Send a Copy
Document Processed by Others
Document Processed by Me
Comment Added to Document

Each email has got a distinct purpose in the SigningHub workflows, and is sent to the users on a specific event. The names of these emails are precisely implying the events on which they are triggered.

Emails Content
You can edit the emails content as required. The emails are comprised of particular placeholders which are automatically replaced with the predefined text (in the language file) upon sending. These placeholders are shown in CAPS within [ ]. Some of the frequently used placeholders are:

[APPLICATION_NAME]
[USER_EMAIL]
[TIMESTAMP]
[ENTERPRISE_NAME]
[COMPANY_COPYRIGHTS]
[EXPIRY_DATE]
[VERSION]
[BUILD]
[MACHINE_NAME]
[DBMS]
[DBMS_HOST]
[DB_NAME]
[DOCUMENT_OWNER]
[ADMIN_EMAIL]
[DOCUMENT_NAME]
[DOCUMENTS_COUNT]
[COLLABORATOR_NAME]
[OWNER_NAME]
[DAYS]
[SUPPORT_ EMAIL]
[LAST_ACTIVITY]
[CERTIFICATE_ACTION]
[REGISTERED_BY]

Please DON'T edit the text inside a placeholder otherwise they will malfunction.

1. Text shown in CAPS within [ ] are the placeholders (system variables) that are used in the email content. You must not edit these variables text. They will be replaced automatically with the predefined text from the language file, upon sending the email notification.
2. In case you are logged in as an enterprise user and edit your personal emails content, then your email modifications (in the content) will overrule your default enterprise email content.
3. The emails sent from an enterprise account and from SigningHub to the enterprise users are branded as per the enterprise branding configurations, and will have the company defined customisations (i.e. header, footer, logo, etc.) in the email content.
4. The existing users who have upgraded their SigningHub to the latest release may click the "Reset to Default" button to get the new email types in the "Type" drop down.