The "Workflow history" option provides the soft-copy of workflow activities related to a selected document, which is sufficient for your own audit trail record. However, when you need to present these workflow details in hard-copy as a legal proof outside SigningHub, use workflow evidence report.

A Workflow Evidence Report entails the detailed logs (including Audit Trail) of each SigningHub transaction performed within a document workflow, in the downloadable PDF format. It is also digitally signed by Ascertia with an invisible PAdES-B-LT signature, and is available to the respective document owner only.

So in case a recipient in the workflow repudiates their signature, or if there is any query related to the workflow, this report can resolve all such issues. However, viewing Workflow Evidence Report is subject to your assigned enterprise user role. If you are willing to use this provision, ask your Enterprise Admin to enable it in your Role>Document Settings.


In case your Service Plan is configured accordingly, then the Workflow Evidence Report will automatically generate when the workflow is "Completed". In addition, the document logs will be removed from the Workflow History dialog, and the details will be added to the Workflow Evidence Report under the Audit Trail section. 


View workflow evidence report of a document


 


  1. From the top bar of the application, click "Documents".
    The documents list is displayed.


  1. From your documents list, locate and select the completed document for which you want to see the workflow evidence report.
  2. Click the three dots menu  and select the "Workflow Evidence Report" option.
    The document is downloaded to your local Downloads folder in PDF file.
  1. In the workflow evidence report, based on the selected delivery method for each recipient, either their email or mobile number shall be shown.
  2. The workflow evidence report of a replicated workflow will show that the workflow was replicated.
  3. The workflow evidence report PDF contains an invisible PAdES-B-LT signature.
  4. The workflow evidence report PDF is available for completed documents only.
  5. The availability of Workflow Evidence Report is subject to your subscribed service plan. If you could not find this option, contact sales.
  6. The Workflow Evidence Report will only generate when it's successfully signed.
  7. Under the Workflow History details, "Signature Authorisation" displays the authentication profile name along with the username and email address of the recipient. This user information only appears for the following authentications:
  • Email/Password
  • LinkedIn
  • Office365
  • Azure Active Directory
  • SalesForce
  • BankId 


See Also