SigningHub understands the end-users' privacy, and has been striving hard to enforce it through different security certifications, see details. Since the evolution of data privacy, it became imperative to explicitly show the "Terms of Service" and "Privacy Policy" pages to the cloud-based customers and seek their formal consent on them. 


SigningHub, therefore, allows the configuration of customised service agreements that contains the "Terms of Service" and "Privacy Policy" pages for your deployment. The links of "Terms of Service" and "Privacy Policy" pages will be shown across SigningHub Desktop Web, SigningHub Mobile Web and Native Apps (iOS, Android), i.e. Cookies bar, Application footer, Login, Registration and Delete Account pages.

Ensure a Service Agreement (Mandatory)


If an administrator wants to ensure mandatory application of a service agreement across the application as a part of GDPR compliance, then the administrator will follow these steps:

    1. Add a Service Agreement and mark it as active
    2. Enable the "Ensure Terms of Service and Privacy Policy is Agreed" option under Global Settings, see details.
    3. The system will then ensure that a user agrees to the "Terms of Service" and "Privacy Policy" on the following SigningHub screens:
      • Login [Desktop Web, Mobile Web, Native Apps (Android, iOS)]
      • Registration [Desktop Web, Mobile Web, Native Apps (Android, iOS)]
  1. A user will not be able to move to the next screen without agreeing to the 'Terms of Service' and 'Privacy Policy'
  2. User has to agree to the "Terms of Service" and "Privacy Policy" again at the time of login, in case administrator mark a new Service Agreement as active.


Ensure a Service Agreement (Optional)



However, if an administrator does not want to apply service agreement across the application as a part of GDPR compliance then will have to follow these steps:

    1. Disable the "Ensure Terms of Service and Privacy Policy is Agreed" option under Global Settings, see details
    2. Mark all the Service Agreements as inactive or delete them.
    3. System will not display "Terms of Service" and "Privacy Policy" dialogue or links on following SigningHub screens:
      • Login [Desktop Web, Mobile Web, Native Apps (Android, iOS)]
      • Registration [Desktop Web, Mobile Web, Native Apps (Android, iOS)]
      • Application footer [(Desktop Web, Mobile Web, Native Apps (Android, iOS)]
      • Delete Account pages (Desktop Web)


Based on the business requirements, you can manage (Add, Edit, and Delete) different service agreements. However, only the active ones will be shown to your end-users.

Add a Service agreement

  1. Click the "Configurations" option from the left menu.
  2. Click the "Service Agreements" option.
  3. Click  from the grid header.

      
  4. A dialog will appear to configure the details. A service agreement comprises of two tabs, i.e. Terms of Service and Privacy Policy. Specify the details accordingly and customize the text of these policies as required. You can also use the source code option   to add the HTML code for their design. 
  5. Click the "Save" button. A new service agreement will be saved and displayed in the list. See the below table for fields description. 
  6. Repeat the steps 1-5 to configure other service agreements. 


Service Agreement

Fields

Description

Name

Specify name for this service agreement, i.e. My Service Agreement. This name will be used for identification purpose only.

Description

Specify any description related to this service agreement for your record.   

Terms of Service tab

Click this tab to specify the content of the "Terms of Service" page. Format the text as required by using the builtin rich-text editor.

Privacy Policy tab

Click this tab to specify the content of the "Privacy Policy" page. Format the text as required by using the builtin rich-text editor.

Active

Tick this check box to mark the content of this service agreement as active. Only the active content will be displayed across SigningHub Desktop Web and SigningHub Mobile Web under the "Terms of Service" and "Privacy Policy" links. 

Please note, only one service agreement can be marked as active. Inactive service agreements will not be displayed to the end-users. SigningHub allows to mark all the service agreements as inactive, in that case "Terms of Service" and "Privacy Policy" will not be displayed across SigningHub Desktop Web,  SigningHub Mobile Web and Native Apps (Android, IOS).


Edit a Service agreement

  1. Click the "Configurations" option from the left menu.


  1. Click the "Service Agreements" option. 
  2. The Service Agreement screen will appear listing all the previously added service agreements. Click adjacent to the service agreement (to edit) from the main grid. 
     
  3. The "Edit Service Agreement" dialog will appear showing the existing content in editable mode. Update the content of "Terms of Service" and "Privacy Policy" as required and click the "Save" button.
  4. Click the "Publish Changes" button from the top right corner, to make these configurations effective on the front-end (SigningHub Desktop Web and SigningHub Mobile Web).


Delete a Service agreement

  1. Click the "Configurations" option from the left menu.
  2. Click the "Service Agreements" option.
  3. The Service Agreement screen will appear listing all the previously added service agreements. Click  adjacent to the service agreement (to delete) from the main grid.
     

  4. A confirmation dialog will appear, click Yes.
  1. SigningHub does not allow enabling "Ensure Terms of Service and Privacy Policy is Agreed " in Global Settings if all the Service Agreements are marked inactive.
  2. The check box I agree to the Terms of Service and Privacy Policy at SignUp page will be displayed if at least one Service agreement is marked active. 

See Also