Alerts

This subsection discusses the settings related to global alerts of your on-premises deployment.

Configure the "Alerts" parameters in SigningHub Global Settings

Click the "Configurations" option from the left menu.
Click the "Global Settings" option.
Global Settings will appear, select the "Alerts" option from the top right drop down.
Configure these settings as required and click the "Save" button from the screen bottom.
See the below table for fields description.

Global Settings - Alerts
Fields	Description
Support Email Address	Specify the email address for your SigningHub end users, on which they can send their support queries, i.e. support@mysigninghub.com.
Email System Errors To	Specify the email address on which your SigningHub application can send internal system errors, i.e. errors@mysigninghub.com.
Error Notification Display Time (sec)	Specify the time in seconds after which the system notifications should fadeout in SigningHub. The specified time from here will be displayed under the default settings of an Enterprise account, from where this time can be overruled.
Notify Users about Certificates	Tick this check box to notify the users about their certificates life cycles. These notifications can be on-screen and/ or email (as configured in the User/ Enterprise settings) and will be sent on the following events: Renew Certificate, when a user's signing certificate is expired at the Signing Server end (i.e. ADSS Server), SigningHub will auto renew it and notify the user accordingly. Generate Certificate, when a user signs a document for the first time, SigningHub auto generates the user's signing certificate and notify the user accordingly. Revoke Certificate, when a user's signing certificate is revoked, SigningHub will notify the user accordingly. A user's certificate can be revoked though the following ways: When they attempt to change their password without providing their correct old password When they change their password When they execute the "Forgot password" scenario When an admin revokes the user's certificate from Accounts> Details> Signing Certificates> Revoke When an admin changes the service plan of the user and the new service plan has got different certification profile than the previous one. If you do not want to notify the users about their certificates life cycles, keep this checkbox unticked.
Service Maintenance Message	Specify a service maintenance message in this field. This service maintenance message field has a character limit of 500 characters. However, the user must ensure that the message short enough to fit a single-line banner which will be displayed on the following screens: Login Screen Dashboard Screen Document Viewer Screen Script tags are not allowed in this field, however, the user can add an HTML. By default this field if empty. The service maintenance message will only be displayed on Desktop Web.