It is generally recommended to downgrade your account to a free version instead of deleting it. In this way you can retain access to your important documents, however you will not be able to share them further for approval purpose.

If you are still looking to remove your enterprise account from SigningHub, then you will have to manually delete all your enterprise users first. System not allow you to delete the account if any enterprise user exists in it, except the enterprise owner. 

Delete your enterprise account
After deleting all your enterprise users:

  1. Login with your enterprise admin credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Enterprise Settings" option. 
  4. Click the "Advanced" option from the left menu.



  1. Click the "Delete Enterprise Account" tab.
  2. Click the "Delete Enterprise Account" button.
  3. A confirmation message will appear. Click "Yes" to continue. 
  4. A confirmation email will be sent to you with an encrypted link of account deletion. Click "Delete Account" from the email to conclude the enterprise account deletion process. 
  1. Make sure you have deleted all the enterprise users from your enterprise account before clicking the ​"Delete Enterprise Account" button. SigningHub will not allow you to delete the account if any enterprise user exists in it, except the enterprise owner. 
  2. "Privacy Policy" related information will not appear while deleting an account, if no Service Agreement is marked active.


See Also