Admin RA can only be browsed using a TLS Client Authentication certificate which is configured against the operator profile. However, if the ADSS Web RA Admin enforces the two-factor authentication then the Username (email address) and Password  is required in addition to the TLS client certificate to login the ADSS Web RA Admin.


  1. When the two factor authentication (Enable password protection as a second factor authentication for administrators with the TLS client authentication) is enabled from the Configurations > General Settings, every user will be asked to set the password on their first login to the ADSS Web RA Admin portal as a second factor authentication.


  1. If the Enable password protection as a second factor authentication was disabled after sometime and then re-enabled, only those users will be prompted to set the password for their accounts that were registered in the period when this option was disabled. The users that have already set their password will be prompted to enter the password.


  1. The user name for the ADSS Web RA Portal is the email address that is stored against the user profile. The username field is auto-populated and disabled by default, the user has to enter the password only to authenticate.


Enable Two-factor Authentication


  1. Expand Configurations > General Settings from the left menu.
  2. Select the checkbox Enable password protection as a second factor authentication for administrators with the TLS client authentication.
  3. Then Click Save.
  4. Logout from the ADSS Web RA Admin.
  5. Relaunch the browser and type in the ADSS Web RA Admin URL.
  6. Select the TLS Client Authentication certificate.
  7. In case an operator does not have his previously set password, then after successful login through TLS certificate, he will be redirected to a screen to set a password.



The email address configured against a profile is the default username. It is automatically selected from a profile when an operator provides the TLS Client Authentication certificate.


  1. Email extracted from SSL certificate, this field will be auto-filled and disabled.
  2. Enter password in the Password field. 
  3. Confirm your password. 
  4. Click Save.
  5. Once the password is configured, user will be redirected to the Dashboard.


Recover Forgot Password


  1. Click on Forgot Password link on the login screen.
  2. A dialog will appear.
  3. Email extracted from TLS certificate, this field will be auto-filled and disabled.
  4. Click Send Email.
  5. Email will be sent to email address with reset password Instructions.
  6. Open the above-mentioned email and click on the Reset Password link.
  7. Link will redirect to the reset password page.
  8. Enter Password and Confirm Password.
  9. Then click Save. 
  10. Password will updated and user will be redirected to the Dashboard.


Change Password


If the Enable password protection as a second factor authentication for administrators with the TLS client authentication check box is selected in the Configurations > General Settings, then a user will be able to change password from the Administrator's Portal (Personal Information > Change Password). 


  1. Expand Profile Information > Change Password from the left menu.
  2. Enter existing password in Password field.
  3. Enter new password in the New Password field.
  4. Enter confirm password in Confirm Password field.
  5. Click Save to update the password.


Refer to the screenshot below: