Introduction


Admin RA can only be browsed using a TLS Client Authentication certificate which is configured against the operator profile. However, if the Web RA Admin enforces the two-factor authentication then the Username (email address) and Password  is required in addition to the TLS client certificate to login the Web RA Admin.

How it Works?

  1. When the two factor authentication (Enable password protection as a second factor authentication...) is enabled from the Configurations > General Settings, every user will be asked to set the password on their first login to the Web RA Admin portal as a second factor authentication.
  2. If the Enable password protection as a second factor authentication... was disabled after sometime and then re-enabled, only those user will be prompted to set the password for their accounts that are registered in the period when this option was disabled. The users that have already set their password will be prompted to enter the password.
  3. The user name for the Web RA Portal is the email address that is stored against the user profile. The username field is auto-populated and disabled by default, the user has to enter the password only to authenticate.
  4. For information on recover and change password, see the following:

Enable Two-factor Authentication


  1. Click Configurations from the left menu.
  2. Click General Settings from the left menu.
  3. Select checkbox Enable password protection as a second factor authentication for administrators with the TLS client authentication.
  4. Click Save.
  5. Click Publish Changes from the top right corner to make these configurations effective. 
  6. Logout from the Web RA Admin
  7. Relaunch the browser and type in the Web RA Admin URL
  8. Select the TLS Client Authentication certificate
  9. In case an operator does not have their previously set password, then after successful login through TLS certificate, they will be redirected to a screen to set a password for themselves.


The email address configured against your profile is your default username. It is selected automatically from your profile when you provide the TLS Client Authentication certificate.


  1. Email extracted from SSL certificate, this field will auto fill and disabled.
  2. Enter password in Password field. 
  3. Enter confirm password in Confirm Password field. 
  4. Click Save
  5. Password will configured and redirected to dashboard.

Recover Forgot Password


  1. Click on Forgot Password link on the login screen.
  2. A dialog will opened.
  3. Email extracted from TLS certificate, this field will auto fill and disabled.
  4. Click on Send Email button.
  5. Email will sent to email address with Reset Password Instructions.
  6. Make sure, email received on above mentioned email and click on Reset Password link.
  7. Link will redirect to Reset Password page.
  8. Enter Password and Confirm Password.
  9. Click Save. 
  10. Password will updated and redirected to dashboard.


Change Password


  1. Click Profile Information from the left menu.
  2. Click Change Password from the left menu.
  3. Enter existing password in Password field.
  4. Enter new password in New Password field.
  5. Enter confirm password in Confirm Password field.
  6. Click Save to update the password.