View your billing invoices

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SigningHub supports auto billing based on your opted service plan and payment type. 

View your billing invoices

  1. Login with your enterprise admin or individual account (in case you are an individual user) credentials.
  2. Click your profile drop down menu (available at the top right corner).
  3. Click the "Billing" option. This will open the "Billing" tab and display the history of payments made by you, as shown in the below image. 



    You may click the "View" link to see the respective details of an invoice, see the "Billing Details" table below for the fields description.


Billing Details

Fields

Description

Current Plan

Field to display the name of your subscribed service plan. Click it to view its details.

Billing Status

Field to display current billing status of your account, i.e. Active or Inactive.
Active implies that billing is enabled for you, while Inactive implies that billing is disabled. Billing is usually disabled against trial accounts, cancelled agreements, and in the on-premises deployments. 

Billing Date

Field to display the dates on which each billing transaction was done for this account.

Price

Field to display the total price (service plan charges + VAT) of your subscribed service plan.

Paid

Field to display the transaction amount of each billing record.

VAT Paid

Field to display the VAT amount paid in each billing transaction.

Payment Type

Field to display your opted payment type.

Billing Iteration

Field to display whether a billing transaction is New or Recurrent. 

Billing Mode

Field to display the billing mode for your subscribed service plan, i.e. Online or Offline.

  • The "Online" billing implies that payment has been made through WorldPay or Stripe payment channel. This mode is used for public service plans.
  • The "Offline" billing implies that payment has been added manually in the system through SigningHub Admin. This mode is used for custom/ private service plans or in those cases where an online payment gets failed due to any technical reason.

Next Payment Date

Field to display the date on which the next recurrent payment is scheduled against your subscribed service plan. For any reason, if this date has passed without payment, your SigningHub account will be downgraded to the default (free) service plan. 

Invoice

Field to display the link that leads to view invoice details of each billing transaction.



  1. ​The "Billing" option is available to the respective account owners only.
  2. Currently, SigningHub supports the "WorldPay" and "Stripe" payment modes for billing. Worldpay is being used for the recurrent payments of existing users, while for the new registrations, all payments will be done through Stripe.
  3. For a Worldpay related payment, the "Agreement ID" and "Transaction ID" fields are used in the transaction. However, when a payment is made through Stripe, the "Customer ID" and "Charge ID" fields are used in the transaction record. 
  4. For any reason, if "Next Payment Date" has passed without payment, your SigningHub account will be downgraded to the default (free) service plan.