SigningHub Installation Guide

SigningHub Enterprise is a complete solution for document approval workflows, advanced digital signatures and document status tracking. It is designed to quickly optimize the way businesses deliver, review, approve and sign their business documents.

The following online resources supplement the contents herein, and provide in depth user and administration guides:

• http://manuals.ascertia.com/SigningHubv7  
• http://manuals.ascertia.com/SigningHub-admin

SigningHub Enterprise is powered by ADSS Signing Server. This is a comprehensive solution for creating and verifying advanced digital signatures on any type of document, web form or transaction.

Scope

This manual describes the installation process for SigningHub Enterprise and ADSS Signing Server that underpins SigningHub Enterprise. 

SigningHub Enterprise comprises seven components and the installation procedure for all are covered herein:

• Desktop Web interface that provides user services on desktop browsers.
• Admin console that provides system administration and configuration.
• API that utilizes the ASP.NET Web API framework to provide a REST architecture.
• Mobile Web interface that provides user services on mobile browsers.
• Website Integration Demo to illustrate tight integration using the REST architecture.
• Core sends email notifications as a background process against few particular events and also performs the housekeeping operations.

Intended Readership
This manual is intended for SigningHub Enterprise administrators who are responsible for the installation, configuration, and maintenance of the system. It is assumed that the reader has a basic knowledge of Microsoft Internet Information Services (IIS) based web applications, digital signatures, digital certificates and general security.

Conventions
These typographical conventions are used in this guide:

• Bold text identifies menu names, menu options, items you can click on the screen, file names, folder names, and keyboard keys.
• Courier New font identifies code and text that appears on the command line.
• Bold Courier New identifies commands that you are required to type in.

Technical Support
If technical support is required, Ascertia has a dedicated support team providing debugging and integration assistance as well as general customer support. Ascertia Support can be accessed through Ascertia Ticketing System or email address: support@ascertia.com

Ascertia provides formal support agreements with all product sales.  Contact sales@ascertia.com for further details.

A Product Support Questionnaire should be completed in order to provide Ascertia Support with information about your system environment, along with details of any issues encountered. When requesting help, it is always important to confirm these details:

• System Platform.
• SigningHub Enterprise version number.
• Details of the specific issue and relevant steps taken to reproduce it if possible.
• Database vendor, version and patch level.
• Product log files.