If Technical Support is required, Ascertia has a dedicated support team providing debugging assistance, integration assistance and general customer support. Ascertia Support can be accessed in the following ways:


Support Website: https://account.ascertia.com/login

Support Email: support@ascertia.com

Knowledge Base: https://www.ascertia.com/products/knowledge-base/adss-server


In addition to the free support service described above, Ascertia provides formal support agreements with all product sales. Please contact sales@ascertia.com for more details.

When sending support queries to Ascertia Support team, also send ADSS Server logs. Use the Ascertia’s Trace Log Export Utility to collect logs for last two days or from the date since you are facing the problem. It will help support team to diagnose the issue in detail.